Return/Refunds
RETURNS, REFUNDS AND EXCHANGE POLICY
Please read our returns and refunds policy and then click here to place a request:
Return Policy:
* Once the product is delivered, you will have 48 hours to place a return request for the item.
* To be eligible for a return, your item must be unused and in the same condition that you received, must be in the original packaging and all the tags and labels should be intact.
* The products must have the receipt or proof of purchase i.e invoice, or delivery note.
* Kalamkani reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.
Shipping Policy to return products:
To initiate a return, you can contact us at info@rumaleluxe.com Please note that returns will need to be sent to the following address:
Rumale luxe
50 Green Avenue
Ellahi bagh Buchpora
Srinagar , India
Pincode – 190020
India
+91 9596311165 +91 99064 91875
Return shipping costs incurred by you are non- refundable. Kindly mention clearly the order id and your name on the return package to make it easier for us to identify.
Exchange Policy
We only replace the items if they have manufacturing defects or are damaged at the time of delivery. If you need to exchange it for the same item or you're unsatisfied with the quality of the product, please send us an email at info@rumaleluxe.com and mail your item to us. We can offer exchange only for the above instances.
Refunds
Once your return is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. This process can take upto 7 working days from receiving your return.
For Prepaid Orders
If your return is approved, we will initiate a refund to your credit card (or original method of electronic payment) for the pre-paid orders only. The refund amount shall appear in your bank statement within 10-15 days, depending on your bank or card issuer's policies. Please note that a return charge of Rs. 300 shall be deducted from the invoice amount as shipment processing in case a prepaid order is returned without acceptance from the customer.
Treatment of Discounts
Any discount availed with the use of Coupon Code while placing the order shall be deducted from the refund amount in totality. This deduction of discount (offered at the time of sale) from the refund amount shall be full and not proportional to the quantity or value of the return.
Cancellation Policy
In case you wish to cancel the order, you can drop an email at info@rumaleluxe.com with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your payment method has been charged the said amount will be reversed back in your same account.
Contact Us
If you have any further questions on how to return, or exchange your item to us, contact us at:
info@rumaleluxe.com
+919596311165
We reserve the right to modify any provisions of the cancellation or refund policy without any notice. All returns or exchanges are approved solely at the discretion of Rumale luxe and we reserve the right to reject any return/exchange request.